Please enter your full name so we know how to address you through our conversation.
Briefly describe how we can help.
Please be as short and specific as possible when describing your request. Provide direct links and screenshots if useful.
Please enter your purchase code/key given to you when you purchased our plugin from envato. we do not provide product support for non-paying customers, but would be happy to answer any pre-sales questions you have via actualityextensions.com/contact
Please enter your Envato username that is associated with this license key.
Enter the backend URL for your WordPress site. Usually it's http://www.yourdomain.com/wp-admin but some people may have a different URL.
Please indicate what protocol is used, i.e. SFTP, FTP etc.
Your WordPress and WooCommerce installation needs to be up to date before we diagnose and debug your website. Please check this box if your website is up to date.
Sometimes, other plugins clash with our plugins and when you disable them, the issue goes. In which case, the issue is with the conflicting plugin. Sometimes it's our plugin, but we do try our best to stick the WordPress and WooCommerce coding standards. In addition to plugins, there are a lot of themes out there which have been coded terribly and they can sometimes break functionality. Please tick this box if you've disabled all the other plugins and activated a default theme and issue still exists.
We are not responsible for any data that is lost in the process of debugging your website, so make sure your website is backed up as we will be performing debug-like operations which include deactivating plugins and/or themes. By checking this box, you agree to this.